Privacy Policy

In short#

• We collect the details we need to run lessons, bookings, hire and our shop.
• Tutors get the contact details they need to teach you or your child.
• Payments go through Stripe, which handles your card details.
• We use cookies and similar tools to understand how our websites are used and to measure and show our ads.
• We post photos and videos of lessons and events. You can ask us not to include you or your child.
• You can ask to see, correct or delete your information at any time. Email admin@basemusic.com.au.

1. Who we are#

BASE MUSIC PTY LTD (ABN 50 687 774 349) trades as BASE Music. In this policy, "we" and "us" mean BASE Music.

We run music lessons (in our Crows Nest studio and at students' homes), studio and instrument hire, co-working, an instrument shop, and live music bookings.

This policy covers basemusic.com.au and our other websites and booking pages on its subdomains, such as studio.basemusic.com.au. We call these "our websites". It explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact us BASE MUSIC PTY LTD Ste 102, 25 Falcon St, Crows Nest NSW 2065 Email: admin@basemusic.com.au Phone: (02) 7255 0599

2. What we collect#

• Enquiries. When you fill in a contact, enquiry or discovery session form: your name, email, phone number, the instrument you're interested in, and anything else you tell us.
• Bookings and accounts. Names of the parent or guardian and the student, contact details, the student's age, home address for home lessons, lesson details and preferences, and notes you give us.
• Hire and memberships. Your contact details and booking details for studio hire, instrument hire and co-working.
• Payments. A record of what you bought, the amount and the date. Stripe handles your card details. We don't store full card numbers.
• Messages. Emails, messages and calls between you and us.
• Photos, video and audio. Taken at lessons, performances and events.
• Applications. If you apply to join our team: your contact details, work history and Working With Children Check details.
• Website use. Your device, browser, the pages you view, your approximate location and how you found us. We collect this with cookies and similar tools (see section 7).

3. How we collect it#

• Directly from you, through forms, bookings, phone calls, emails and in person.
• From a parent or guardian, when they book or give us information for a student.
• Automatically, when you use our websites.
• From our tutors, about lessons they have taught.

4. Why we use it#

• To arrange and run lessons, hire and bookings, and match students with tutors.
• To take payments and keep our records.
• To contact you about bookings, changes, reminders and invoices.
• To send you news and offers, if you've agreed. You can unsubscribe at any time.
• To understand how our websites are used and to improve them.
• To measure and show our advertising.
• To promote BASE Music with photos and videos (see section 9).
• To keep people safe and meet our legal obligations.

5. Children and young people#

Most of our students are under 18. Anyone can create an account with us. We expect a parent or guardian to make bookings and give us information for students under 18.

We only collect what we need to teach and look after students. If you think a child has given us information without a parent or guardian's permission, contact us and we'll delete it.

We do not knowingly target our advertising at children. The ad tracking tools in section 7 are not used on pages where parents enter their child's details.

6. Who we share information with#

• Tutors. Tutors receive the name and contact details of the student and their parent or guardian. For home lessons they also receive the address and lesson details. They need this to teach. Our tutor agreements require tutors to keep this private and use it only for lessons.
• Service providers. We use other companies to run our business. They include Stripe (payments), HubSpot (customer records, email and mailing lists), Google Workspace (email and documents), Squarespace, Vercel and Supabase (websites, hosting and our booking database), and Sentry and Cronitor (error and performance monitoring).
• Analytics and advertising providers. Google, Meta, TikTok and Microsoft, as explained in section 7.
• Social media platforms, where we post photos and videos (see section 9).
• Advisers and insurers, when we need their help.
• Others, if the law requires it or to protect someone's safety.

We don't sell personal information.

Overseas. Many of these providers are based overseas, especially in the United States, or store information there. We take reasonable steps to make sure they handle information properly.

7. Cookies and similar tools#

Cookies are small files that a website stores on your device. Pixels and similar tools do a similar job. We use them on our websites.

Google, Meta, TikTok and Microsoft may combine information from our websites with information they already hold about you, and use it for their own purposes under their own privacy policies. We don't send these providers your name, email or other details from our booking pages.

How to opt out of advertising and tracking

• Google: Ads Settings, and how Google uses information from sites that use its services.
• Google Analytics: the browser opt-out add-on.
• Meta: your ad preferences.
• TikTok: the ad and privacy settings in your TikTok account.
• Microsoft: privacy statement.
• Any tool: your browser's cookie settings. Blocking some cookies can stop parts of our websites working.

Each provider's privacy policy explains what it collects and how long it keeps it: Google, Meta, TikTok, Microsoft, HubSpot and Stripe.

8. Marketing emails#

We use HubSpot to send newsletters and offers to people who have agreed to receive them. Every email has an unsubscribe link. You can also email us to be removed. We'll still send you messages about your bookings.

9. Photos, video and audio#

We take photos, video and audio at lessons, performances and events. We may use them on our websites, on social media, in ads and in other promotional material.

If you don't want you or your child included, tell us in writing at admin@basemusic.com.au. We'll stop using your media in new material and remove it where we can. We can't remove copies that other people have already shared.

10. How long we keep information#

We keep student, booking and enquiry records after your last lesson, booking or enquiry. Then we delete them or make them anonymous. We keep financial records for as long as the law requires, which can be longer.

Analytics and advertising providers keep information under their own settings and policies. Our Google Analytics data retention is set to 14 months. See the privacy policies linked in section 7.

11. Keeping information safe#

We use secure systems and limit who can see personal information. No system is completely secure. If we become aware of a data breach that is likely to cause serious harm, we'll tell the people affected and, where required, the Office of the Australian Information Commissioner.

12. Seeing, correcting or deleting your information#

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email admin@basemusic.com.au. We may need to confirm who you are first. We'll reply within a reasonable time, usually within 30 days. In some cases the law lets us refuse, and if so we'll tell you why.

13. Complaints#

If you have a privacy concern, email admin@basemusic.com.au. We'll look into it and reply. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

14. Changes to this policy#

We may update this policy from time to time. The date at the top shows when it was last updated.